FREQUENTLY ASKED QUESTIONS:
How to REBOOK your appointment?
For rebooking, click the "Cancel Appointment" then click "YES".
The "RESCHEDULE" pop-up shows up, then click "YES".
From there, you select which day works best for you.
Choose the date and time.
Then you need to re-input your information, and you are done!
How to CANCEL your appointment?
Hit the link in the confirmation text message or confirmation email that you have received.
You will be directed to the booking website (Gloss genius) where you can see your previous, current and future appointments.
You can edit all of them.
Next, click the "Cancel Appointment" (for cancellation of appointments). Then click "YES".
The "RESCHEDULE" pop-up shows up, then click "NO"
What happens if I am late to my appointment?
We will try our best to accommodate you when you arrive, but may have to modify the service you are receiving. However, you will still be charged for the time your originally had booked.
How to prep for a color appointment?
Coming in with dirty hair is an old myth we like to get rid hair, CLEAN hair is always best, this ensures a better color application. Your hair does not need to be styled but we prefer clean hair.
What’s the difference between a transformation hair cut and a regular?
Big chop, if you're going from long to short or completely changing your shape this is for you. Also, if you have super thick hair and it’s been a while since you got a hair cut, this might be for you as well.
Where do I park my car?
We have a parking lot directly behind our building, pull down the drive way next to our front door and our parking is to the left.
If there are no available spots parking on street, or side streets close by are free as well.